AARP Fraud Watch Network 2021: The Year in Scams


Top scams facing consumers in 2021 and ways to fight back


By Mike Festa, State Director, AARP Massachusetts 

Mike Festa of AARP Massachusetts details some of the COVID-related scams of 2021.
Mike Festa

REGION – As 2021 has drawn to a close, we look back on a year in which COVID continued to be a major player in our daily lives. And the scammers, as always, were ready to pounce, deploying not only new scams, but adapting tried-and-true scams to the unsettled times.

COVID Scams 

As the pandemic evolved over the course of 2021, the scams associated with it evolved as well. Bogus “post-vaccine” surveys — An email or a text message containing a link to a “post-vaccine” survey promises free rewards if you click the link and provide payment information to cover a small fee. Don’t click links. 

COVID-19 funeral expense support scams — A particularly heinous scam emerged earlier this year after the Federal Emergency Management Agency (FEMA) opened up a program offering funds to help with COVID-related funeral expenses. Scammers impersonating FEMA contacted individuals offering to help them register for the program — for a small fee, of course. Know that government agencies don’t operate this way. 

Unemployment compensation scams — A massive wave of identity fraud occurred in the form of criminals using stolen identities to file for unemployment compensation. The victim typically only found out when they received a letter confirming their benefits, or received a tax form indicating they had received unemployment. For help recovering from identity fraud, go to

Gift Card Payment Scams 

Gift cards are popular and convenient, and not just for gifts. Over the course of 2021, we saw explosive growth in gift cards being used as a form of payment in scams. 

A target gets an urgent call from someone claiming to represent the Social Security Administration, the IRS, your utility company, a tech support company, etc. claiming a pressing issue needs immediate attention. Convinced of the story, the target agrees to the form of payment requested to address the problem. They go to a specific store, pick up a specific gift card or cards, and load a specific amount of money on them. Then the target, as directed, shares the numbers off the back to pay for the alleged obligation. 

Once the criminal has the card information, they are able to drain the value of the card within minutes. Know that anytime anyone seeks payment for anything with a gift card, it is a scam — full stop. Click here to learn more about gift card payment scams.

Amazon Impostor Scams 

Impostor scams are on the rise, and in 2021, impostors posing as Amazon have been among the most common. The target receives a phone call alerting them of a suspicious charge on their Amazon account. If the target engages, the ploy could be anything from getting payment information, login credentials to their Amazon account, or even to convince the target to allow them to have remote access to their computer to “solve” an alleged problem. 

Know that Amazon will never ask you to disclose sensitive personal information or your login credentials. If you have an Amazon account, access it online or via your app to check for any problems; if you don’t have an Amazon account, you have nothing to worry about.   

Knowledge gives you power over scams. The AARP Fraud Watch Network equips you with reliable, up-to-date insights and connects you to our free fraud helpline so you can better protect yourself and loved ones. We also advocate at the state, federal and local levels to enact policy changes that protect consumers and enforce laws. Visit for more information and to sign up for alerts.



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